Buy & sell electronics, cars, clothes, collectibles & more on eBay, the world's online marketplace. Copyright © 1999-2021 Steiner Associates, LLC. You can specify the returns time frame and who pays for return postage when you create your returns policy. Misuse of returns or the eBay Money Back Guarantee If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. As what would you class as sufficient use? That’s the one major problem with returns is that ebay expects to profit off the return shipping game. Included in this spring update are crucial changes to seller […] 0 Likes. But, I talked to the ebay investigation team for a new return request on the phone and I really shocked what they told me! The following is an excerpt from the email eBay sent sellers: Some sellers pointed out that eBay is providing just over 3-weeks' notice after having committed to providing sellers 60-days' notice for such changes. She says conforming to eBay’s new requirements got her more visibility and reaped her two or three additional sales per week during June. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); eBay officials say other new policies are designed specifically to benefit smaller businesses. document.write ("
<\/scr"+"ipt>"); Listing policies . 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); However, even if they don't offer returns in their listings, sellers must accept them anyway in some cases, such as when the buyer files a SNAD claim (item not as described). Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. I no longer need this defective product.. Sellers are also discussing the new policy on a. 11 Posts '&charset='+document.characterSet : '')); If they think that gaming and profiting off returns is good business. Follow these steps to get your refund. if (document.context) document.write ("&context=" + escape(document.context)); I am selling on ebay for more than 5 years so, I have very good understanding of ebay return policy. We will deduct fees, expenses, and charges, resulting from refunds, claims or … Sellers are not gonna play along for long. They arrived quickly and my grandson loved them so much, he took them home with him. We work hard to make returns smooth. As of July 1, 2020, you'll have 10 business days from when a return is accepted or a return shipping label is provided to you to send your item back. If you do not agree with the new default, you can change your returns policy options to one of the new policies. var m3_r = Math.floor(Math.random()*99999999999); Could not be less enthused: Sales nonexistent, from 20-yr+ Top Rated Plus seller. Follow these steps to get your refund. Fine we have no issue with that. A clear return policy can reassure buyers . Extended Holiday Return Timeframe. Appeal eBay's decision about a return or missing item for buyers If you don't agree with our decision after we've stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Beginning September 14, eBay will automate the returns and refunds processes for sellers actively enrolled in Managed Payments in order to "align the seller experience across the eBay platform." It usually takes 3 to 5 business days for a PayPal refund to go through. Consignment and Wholesale Services? I used to sell a lot of hot commodity on ebay but no more. Start a return. If you think about it thousands of sellers would be in uproar if they had to relist items just to update their Returns Policy. The seller also questioned eBay's method of determining the cost of the shipping label by using the weight and dimensions of the package: buyers ship back furniture in different boxes for various reasons, including cases where they assembled a piece that the seller had sent disassembled. I copied this directly from eBay's new policy. If you do not agree with the new default, you can change your returns policy options to one of the new policies. Home eBay News How To Comply With eBay’s New Returns Policy. For those rare cases when they don’t go that way, the eBay Money Back Guarantee may help. Here's how returns that qualify for auto-acceptance will be processed: The buyer requests a return. eBay released the Spring Seller Update on February 26, 2020 and announced changes to its User Agreement that take effect on March 27, 2020 for existing users. We need to move from “what is THE retail standard” to “what is the customer expectation in THIS category/condition.””, And in another post, he said eBay should provide shoppers who are buying a brand new TV with a “retail store experience,” where customers fully expect returns. For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described when the item is considered final sale. No more selling phones or high end stuff that people keep returning or swapping. document.write ("&loc=" + escape(window.location)); Shipping . Stay Connected I have tried to find where to change my returns policy but all I am finding is that it needs to be done on the listings. if (!document.MAX_used) document.MAX_used = ','; That’s the problem with ebay is the one size fit all model doesn’t work. Rate and review services within the ecommerce industry and let others know how you feel! I added a new returns policy to all 3800 of my GTC listings with the bulk listing tool. Automation of returns and refunds saves sellers time, and enables them to … More connection + understanding, a clear articulate of “value for fees” and a focus on where eBay has a right to win on our terms vs trying to be someone else.”. document.write ('&cb=' + m3_r); Unanswered Questions; Relevant; updated; created ... Use default return policy, default shipping policy. How to create your return policy. Seller’s return window: Review the seller’s return policy and return window before you make a purchase. "For many of our products, we don't have shipping weights and dims, because different shipments may be packed uniquely based on details no one here cares about," they added. Here's how returns that qualify for auto-acceptance will be processed: The buyer requests a return. Automatic returns acceptance process. eBay Authenticity Guarantee items are considered 'final sale' when the seller doesn't offer returns or the return is outside the seller's stated return window, and the item is in new condition. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Hi I'm trying to find out how to edit my generic message about my returns policy, the one that is given to every sale that i do, can anyone point me in the right direction on how to do it as im having a thick moment, Regards Paul We've chosen this because a 14-day returns period will be required when changes to UK distance selling regulations come into effect in June 2014. no way will it ever help the sellers. Top brands, low prices & free shipping on many items. document.write ("?zoneid=2"); ... automating returns to save processing time, and new eBay Stores subscriber benefits and discounts. var m3_u = (location.protocol=='https:'? Get the item you ordered or your money back—guaranteed. “Many long time sellers are on their last legs, and buyers don’t seem to be willing to eat the increased prices (yes, increased seller fees are passed onto buyers). The cost of return postage may be paid by the buyer or the seller, depending on the seller's return policy and the reason for the return. takemore_net asked. Executive Jordan Sweetnam said eBay won’t be backing down in some key areas, but he did make some surprising revelations about changes to programs and policies eBay may be making in the New Year. Appeal eBay's decision about a return or missing item for buyers If you don't agree with our decision after we've been asked to step in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. Each and everyone one of us should be able to have our own return policy I have a brick and mortar store no one tells me my return policy we have our own. To improve your help experience, please sign in to your account. In February 2020, if you don’t update your returns policies to one of the five returns policy options, we will automatically update your returns offering to a minimum of 30 days. Once the seller receives the item back from you, or once they've agreed to refund you and let you keep the item, they have 2 business days to issue your refund. I’ve often come across items where the shipping fees cost more than the goods. nothing will change unless it takes fleecebay more money. For the majority of claims, returns, and refunds, eBay will continue to follow existing policies, and refunds will be returned to the original payment method the buyer used at time of purchase. Listing Services? If anyone believes this garbage they need to stop drinking the kool aid. Find great deals on eBay for returning policy. Changing Course on Some but Not All Seller Sticking PointsIn summary, last month’s Ask Me Anything session revealed eBay won’t change its plan to roll out Managed Payments to all sellers or reverse its Good Til Cancelled mandate (GTC). Payment services? Let us know what you think of the new Returns mandate eBay issued by email on Friday evening, which it inexplicably chose not to post on the Seller Announcement board. Simply enter the amount you’re comfortable with. When you buy on eBay, in most cases, we guarantee that you'll get your item or your money back. In one post on the AMA board in December, Sweetnam acknowledged seller concerns: “”Retail standard” as a concept is right, but I think the opportunity is to recognize that “Retail Standard” is different if we’re talking about new Cell Phone cases vs Vintage Christmas Ornaments vs Plants. Choose the return reasons when this rule will apply. The head of eBay Americas Jordan Sweetnam outlined a new approach eBay will take to seller policies in 2020, one that many sellers have long pushed for, though he didn’t provide detailed specifics about exact changes and when they might roll out. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). This is so typically ebay it will not surprise most With the new returns policy coming in this autumn sellers will have to offer a 14 day returns policy. Got the eBay email telling us that we need to have a 30 day return policy to qualify for premium listings that qualify for discount on fvf fees. Shop with confidence. Best Buy is only 10 days. After repeated prompts about the new MBG policy, including the nice new (totally useless 'cause it doesn't go anywhere) banner on my summary page, I decided to add some specific details to my returns policy to avoid ambiguity. , , Beginning September 14, eBay will automate the returns and refunds processes for sellers actively enrolled in Managed Payments in order to "align the seller experience across the eBay platform.". When they do, you'll receive an email letting you know. eBay Issues New Mandate for Accepting Returns: by: Shanna : Sat Aug 29 21:20:13 2020: Remember, eBay, like Amazon is paying pennies on the dollar for shipping labels from USPS. var m3_u = (location.protocol=='https:'? Keep an eye out for more details on eBay UpFronts, Meet-Ups, and other seller summit events happening in 2020. Takes 3 to 5 business days for a PayPal refund to go through stop drinking the kool aid sellers eBay... 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