I called right away to have it closed, as I always did. Content is for informational or entertainment purposes only and does not substitute for personal counsel or professional advice in business, financial, legal, or technical matters. please assist. Your business cannot be the exception to the rule. Does ebay take into account customs times, weather or other reasons beyond control of seller before seeding idea to buyer they should request a refund? If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Help a buyer with an item they didn't receive | eBay 560097700708 0b25e552-4de2-4c5f-a74d-0046cdd6c79a:176c47c6c0a 19997 Still holding out hope that it shows up at ⦠Let the buyer know the actions that you will be taking, such as: Do not give your opinion on whether you believe they are telling the truth or if the package may have been lost. Some sellers may also be able to send you out a replacement item, if they have one. If your item is showing as delivered, or the estimated delivery date has passed, check with a neighbor in case you weren't home when the package arrived and they took delivery of it for you. Read our article on responding to an item not received case If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can ask the seller for a refund. As a top-rated eBay seller, I want to help all eBay sellers realize their potential for maximum sales and best practices. The most important advice I can give to sellers, based on my many experiences with these claims, is to be unbiased. Enter your search term to display live search results. We also filed an appeal and again it was denied because in their records it shows delivered so we ⦠#ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. After refunding the buyer, report the buyer to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. And rep told me she couldn't close it right then, buyer ⦠As it was a business address, I told him to check with the business and then with the local post office. Add that to the Returns Case. We addressed earlier that you will not be required to issue a refund if you have used one of the two shipping tools and that negative feedback is also a possibility. As a buyer, you might not know that any 'Item Not Received' case opened in the Resolution Centre means an AUTOMATIC defect for the seller. Check your item's delivery information If the seller offers to give you your money back, they have 2 business days to issue your refund. This does not mean that you have to issue a refund. Called eBay and had them check that the tracking did show delivered and the buyer's case was closed. This reflects doubt. If eBay decides that the buyer is being honest about not receiving their item and/or the item in question can not be located or confirmed as delivered, eBay can rule in favor of the buyer. Ebay accepts that Reference No if Track and Trace shows it as DELIVERED. Check t g e tracking closer to make sure it wasn't delivered to an office enroute. Your request will then close automatically within 24 hours. There are four possible reasons you will experience an "item not received" case, which I will elaborate upon in the following segments. If the seller has already shipped the item, they won't be able to change the shipping address. He then said he will open a claim and I received ⦠The best thing you can do for yourself is to sweep this experience under the rug and move forward. Unfortunately we had at least 3 reported last week as not receiving their item when it shows it was delivered. Use TAB key to navigate results. It was delivered August 5th. It's the post office's responsibility. This happens on eBay all the time, buyer claims they never got item so the can steal the goods or get 2 for the price of 1. eBay closes the case in the sellers favor 100 percent of the time if tracking shows delivered and the seller files a fraud report against the buyer and blocks their account from future purchases. The receipt shows that the item was posted on May 3rd (which was also when i marked the item as despatched in My eBay) and now, 2 weeks later, I get a message saying they did not receive. Hi, can anyone help me with this. You should get in touch with the seller and try to reach an agreement on what to do next. If a buyer doesnât receive their item, theyâre entitled to a refund unless you can provide tracking information showing that it was delivered. Unfortunately, eBay has become a place that holds true to the age-old motto, "The customer is always right." I sold an item on Ebay last April, and shipped it on the day the buyer paid for it. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. It was posted via UKmail. Defects must be avoided like the plague. In eBay's opinion, you have done everything you can before the postal service has possession of the package. I bet this cons would not have the guts to go into a store and walk out with a product/item in the hands with out paying for it, so yes they hide under a coat and try to walk and that is what they are doing on EBAY ther using EBAY's and PAY PAL buyer protection to SCAM. A question that has been annoying me lately and I am not sure of the answer. If you paid with a credit card, it may take up to 30 days to process, depending on your card provider. I DID receive two other items on the same day, that I bought from other ebay sellers. It only means that the case was not resolved by you, the seller, and will reflect your seller statistics. Problem is, i checked the status of the package this morning and it said that the item will be delivered between 5pm - 6pm. You can dispute/report the feedback as fraudulent or inaccurate. The seller will have to prove postage to your address. 2) Somebody stole the package from the mailbox or doorstep. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. Try not to feel cheated and realize that buyer complaint is a nasty part of having to do online business. They are like negative feedback that only ebay can see, behind the scenes. While these cases are often discouraging, there are certain procedures that need to be followed. Neg removed quickly. Send a message to your buyer, provide empathy, stating that you will do your best to resolve this dispute for them. Next time, send a friendly ⦠Why would you not pay for your item when you received it even if it is late according to eBay's standards of estimated delivery. Please allow extra time after the expected delivery date before contacting the seller to let them know that your item hasn't arrived yet. Package shows as delivered; have not received item I ordered a brand new Xbox One X for $477.05 including shipping on eBay, shipped by USPS with no signature required and $50 insurance. I recently bought a bicycle part (not expensive, worth around $10). Using one of those two services provided to you ensures that you have done everything possible from your end to ensure the buyer's package is en route to the address the buyer provided. Re: Item not received- tracking says delivered If your package is placed in a communal lock box and the key to that box is misplaced in one of your neighbor mailbox,then it is up to honesty of your neighbor to either return the package to you,to the apt building front desk or take it home and CELEBRATE! 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